General Terms and Conditions

Last updated: 3 June 2026

These Terms and Conditions govern the use of the Rosalind London website and all purchases made through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy, Returns Policy, Shipping Policy, and Cookie Policy.

1. Scope

These Terms and Conditions apply to all offers, orders, purchases, and contracts made through the Rosalind London website.

By placing an order, the customer confirms that they have read and accepted these Terms and Conditions, together with the other policies published on our website.

If any provision is found to be invalid or unenforceable, the remaining provisions shall remain fully valid and in effect.

2. Product information

We make every effort to present our products as accurately as possible.

However:

  • Colours may vary slightly depending on individual screen or device settings.
  • Images are for illustrative purposes only.
  • Measurements and specifications may be subject to minor reasonable variations.
  • We reserve the right to correct typographical errors, pricing errors, or description errors at any time.

Rosalind London does not guarantee that all published information is completely free from errors, although we make every effort to keep it accurate and up to date.

3. Orders and payments

All orders are subject to availability and acceptance.

An order will only be considered confirmed once full payment has been received and successfully verified.

Available payment methods may vary depending on the customer's country or location.

For security and fraud prevention purposes, we reserve the right to refuse or cancel orders where there are reasonable grounds to suspect fraudulent activity.

4. Processing and delivery

Preparation time

Orders are usually prepared within 1 to 3 working days.

Delivery time

Once the order has been processed, the estimated delivery time is generally 1 to 7 working days, depending on the destination and the logistics provider.

Important information

  • Products may be shipped directly from our international logistics partners.
  • The delivery times stated are estimates and do not constitute an absolute delivery guarantee.
  • Circumstances beyond our control, including adverse weather conditions, public holidays, customs inspections, logistical disruptions, or periods of high demand, may result in delays.

Rosalind London shall not be liable for delays caused by third parties or circumstances beyond our reasonable control.

5. Returns and cancellations

Returns are governed by our Returns Policy, available on our website.

Cancellation requests can only be accommodated if the order has not yet entered the preparation or dispatch stage.

Once the order has been processed by our logistics centre, we cannot guarantee that it can be modified or cancelled.

Before initiating a chargeback or payment dispute, we recommend contacting our customer service team so that we can attempt to resolve the issue quickly and amicably.

6. Limitation of liability

Rosalind London is committed to providing its services with the highest level of care and professionalism.

However, we shall not be liable for:

  • Delays caused by shipping carriers.
  • Losses resulting from incorrect information provided by the customer.
  • Temporary interruptions to the website due to maintenance or technical issues.
  • Indirect, consequential, or loss of profit damages.

In all cases, the maximum liability of Rosalind London shall be limited to the amount actually paid for the product giving rise to the claim, unless applicable law provides otherwise.

Where tracking information confirms delivery to the address provided by the customer, our delivery obligation shall be considered fulfilled.

7. Intellectual property

All content available on this website is the exclusive property of Rosalind London or its licensors.

This includes, but is not limited to:

  • Text.
  • Photographs.
  • Logos.
  • Graphic designs.
  • Videos.
  • Visual elements.
  • Website structure and design.

The reproduction, distribution, modification, or use of this content without the prior written permission of Rosalind London is prohibited.

8. Customer service and complaints

If you have any questions, issues, or complaints regarding an order, you may contact us at:

Email: contact@rosalindlondon.com

We aim to respond to all enquiries within approximately 5 working days.

For complaints relating to defects, damage, or quality issues, we recommend attaching clear photographs together with a detailed description of the issue to help us resolve the matter as quickly as possible.

9. Fraud protection

To ensure the security of our customers and our platform, we reserve the right to:

  • Verify the authenticity of certain transactions.
  • Request additional information where reasonably necessary.
  • Cancel orders showing signs of fraud or misuse.

If an order is cancelled for security reasons, any amount charged will be refunded using the same payment method used for the original purchase.

10. Governing law

These Terms and Conditions shall be interpreted in accordance with the applicable laws governing electronic commerce and consumer protection.

Any dispute relating to the use of this website or a purchase made through Rosalind London shall be resolved by the competent courts as determined by applicable law, without prejudice to the rights granted to consumers under the laws of their country of residence.

11. Contact information

Rosalind London

Email: contact@rosalindlondon.com

Customer Service Hours

Monday to Friday: 09:00 to 18:00
Saturday and Sunday: 09:00 to 17:00

By making a purchase through our website, you confirm that you have read, understood, and accepted these General Terms and Conditions.