Shipping and Delivery Policy
Last updated: 3 June 2026
At Rosalind London, we work to ensure that every order is delivered quickly, securely, and efficiently. Below you will find all the information relating to our shipping and delivery processes.
1. Order preparation time
Once payment has been confirmed, orders are processed and prepared for dispatch within approximately 1 to 3 working days.
During periods of high demand, special promotions, or seasonal campaigns, this timeframe may be slightly extended.
Once your order has been dispatched, you will receive a confirmation email containing the available tracking information.
2. Delivery times
After the order has been prepared, the estimated delivery time is generally 1 to 7 working days, depending on the destination country, the customer's location, and the logistics provider responsible for delivery.
The delivery times provided are estimates and may be affected by circumstances beyond our control, including:
- National or international public holidays.
- Seasonal increases in shipping volumes.
- Adverse weather conditions.
- Customs inspections.
- Operational delays by shipping carriers.
Rosalind London cannot guarantee exact delivery dates, although we make every effort to ensure that orders arrive within the estimated timeframes.
3. Shipping origin
To reduce waste, optimise logistics, and minimise the environmental impact associated with unnecessary warehousing, we work with an international network of specialised suppliers and logistics centres.
For this reason, some products may be shipped directly from our international logistics partners.
Depending on the destination country, local customs authorities may apply taxes, duties, or additional import procedures. Any such charges will be handled in accordance with the applicable regulations of the destination country.
4. Shipping costs
Shipping costs are calculated automatically during the checkout process.
The amount may vary depending on:
- The destination country.
- The weight and volume of the order.
- The shipping method selected.
- Current promotions or campaigns.
The final shipping cost will always be displayed before payment is completed.
5. Order tracking
Once your order has been dispatched, you will receive the available tracking information by email.
We recommend checking your shipment status regularly to stay informed of any updates regarding delivery.
It is the customer's responsibility to:
- Monitor the shipment tracking.
- Review any notices issued by the shipping carrier.
- Collect the order if it is delivered to an authorised collection point.
- Provide accurate and up-to-date delivery information.
If you notice any issues or unusual delays, please contact our customer service team before initiating any external claims.
Email: contact@rosalindlondon.com
6. Delivery address
The customer is responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in the address provided, you must notify us as soon as possible by emailing:
Although we will always try to help where possible, once an order has entered the processing stage or has been dispatched, we cannot guarantee changes to the delivery details.
7. Confirmed deliveries
Where the official tracking information provided by the shipping carrier confirms that the order has been successfully delivered to the address supplied during checkout, our delivery obligation shall be considered fulfilled.
If any issues arise involving neighbours, apartment receptions, concierge services, or authorised collection points, we recommend contacting the relevant shipping carrier directly.
8. Uncollected or refused parcels
If an order is returned due to:
- An incorrect address provided by the customer.
- Failure to collect the parcel from a collection point.
- Voluntary refusal of the parcel.
- Repeated unsuccessful delivery attempts due to the recipient's absence.
Any costs associated with reshipping the order may be the responsibility of the customer.
9. Customer service
If you have any questions regarding your order status, our delivery times, or a shipping-related issue, you can contact us.
Rosalind London
Email: contact@rosalindlondon.com
Customer Service Hours
Monday to Friday: 09:00 to 18:00
Saturday and Sunday: 09:00 to 17:00
Our team will be happy to assist you and provide support throughout the entire delivery process.