Payment Policy

Last updated: 3 June 2026

At Rosalind London, we strive to provide a secure, fast, and straightforward payment process. Below you will find all the information relating to payments made through our website.

1. Accepted payment methods

We accept a variety of payment methods to make shopping as convenient as possible for our customers.

The payment methods available may vary depending on your country, geographical location, or the device used during checkout.

We currently accept the following payment methods:

• Visa
• Mastercard
• American Express
• Maestro
• Apple Pay
• Google Pay

All payments are processed in the currency displayed during the checkout process.

Rosalind London reserves the right to add, remove, or change payment methods at any time.

2. Payment security

The security of our customers is a priority.

All transactions carried out on our website are processed through encrypted connections protected by SSL (Secure Socket Layer) technology.

Payments are handled by specialised payment providers that comply with international security standards for processing financial data.

For security reasons, Rosalind London never stores complete bank card details or sensitive financial information on its own servers.

3. Payment processing

Orders will only be processed once payment has been successfully authorised and confirmed.

If a transaction is declined by the issuing bank, payment provider, or any security verification system, the order cannot be prepared or dispatched.

In certain cases, additional verification may be carried out to prevent fraudulent activity and protect both the customer and our store.

4. Order confirmation

Once your payment has been successfully completed, you will receive an order confirmation by email containing the details of your purchase.

If you do not receive this confirmation within a reasonable period, we recommend checking your junk or spam folder, or contacting our customer service team.

5. Refunds

Where a refund is due in accordance with our Returns Policy, it will be issued using the same payment method used for the original purchase.

Once the return has been approved, the refund will be processed within a maximum of 14 days from the receipt and verification of the returned product.

The time required for the funds to appear in the customer's account may vary depending on the bank or payment provider used.

6. Fraud prevention

To ensure a secure shopping environment, Rosalind London reserves the right to:

• Reject suspicious transactions.
• Request additional information to verify the purchaser's identity.
• Cancel orders where there are reasonable grounds to suspect fraud or misuse of payment systems.

If an order is cancelled for security reasons, any amount charged will be refunded using the original payment method.

7. Customer service

If you have any questions regarding payments, authorisations, charges, or refunds, you may contact our customer service team.

Rosalind London

Email: contact@rosalindlondon.com

Customer Service Hours

Monday to Friday: 09:00 to 18:00
Saturday and Sunday: 09:00 to 17:00

Our team will be happy to assist you with any questions relating to your payments or transactions.