Returns Policy
Last updated: 3 June 2026
At Rosalind London, we want you to be satisfied with your purchase. If, for any reason, you are not completely happy with your order, you may request a return by following the conditions set out below.
We recommend that you always contact our customer service team first so that we can help you find the best possible solution.
Email: contact@rosalindlondon.com
1. Our operating model
Rosalind London operates an international logistics model based on specialised suppliers.
To reduce waste, minimise excess inventory, and lessen environmental impact, many of our products are shipped directly from our logistics partners and international suppliers.
For this reason, authorised returns may require the product to be sent to the logistics centre specified by our customer service team.
Please never return a product without first receiving return instructions.
2. Requesting a return
You may request a return within 30 days of receiving your order.
To begin the process, please email:
Please include:
- Order number.
- Full name used for the purchase.
- Reason for the return.
- Photographs of the product where necessary.
Once we have reviewed your request, we will provide the appropriate instructions.
3. Conditions for an approved return
For a return to be approved, the item must:
- Be unused.
- Remain in its original condition.
- Retain all original tags.
- Show no signs of damage, stains, or wear.
- Be returned in its original packaging whenever possible.
You may try on the product, but it must not be worn for extended use.
Products purchased during special promotions or clearance sales may be subject to specific return conditions stated in the relevant offer.
For hygiene and safety reasons, certain items may not be eligible for return, including:
- Underwear.
- Swimwear.
- Earrings and certain personal accessories.
Unless they arrive faulty or incorrect.
4. Return costs
Unless the product is faulty, damaged, or incorrect, the cost of returning the item is the customer's responsibility.
These costs may include:
- Domestic or international shipping costs.
- Applicable customs charges.
- Carrier handling fees.
The customer is responsible for arranging and sending the return using a secure delivery method.
We strongly recommend using a tracked delivery service, as we cannot accept responsibility for returns lost in transit.
5. Alternative solutions
Before proceeding with an international return, our team may offer alternative solutions that are quicker and more convenient for both parties.
Depending on the circumstances, these solutions may include:
- Partial refund.
- Discount on a future purchase.
- Product replacement.
- Store credit.
Each case will be assessed individually by our customer service team.
6. Faulty, damaged, or incorrect products
If you receive a product that is faulty, damaged, or different from what you ordered, you must notify us within 14 days of receiving it.
Please email:
Including:
- Clear photographs of the issue.
- A detailed description of the problem.
- Order number.
Once we have reviewed the information, we will work to provide an appropriate solution as quickly as possible.
7. Refunds
Once the returned product has been received and inspected, we will notify you of the outcome of the review.
If the return is approved, the refund will be processed using the same payment method used for the original purchase.
The time it takes for the funds to appear may vary depending on your bank or payment provider.
Original shipping costs are non-refundable unless required by applicable law or where the error is attributable to Rosalind London.
8. Order changes or cancellations
We process orders quickly to ensure the fastest possible delivery times.
For this reason, requests to modify or cancel an order can only be made before the order has been prepared or dispatched.
Once logistical processing has begun, we cannot guarantee changes or cancellations.
If you have any questions regarding your order, please contact our customer service team before opening a dispute or claim with your payment provider.
9. Deliveries and responsibility
It is the customer's responsibility to provide accurate and complete shipping information when placing an order.
Rosalind London cannot be held responsible for delays, losses, or issues resulting from incorrect shipping information provided by the customer.
If you notice an error in your delivery address, you must notify us as soon as possible by emailing:
Once an order has been dispatched, it may no longer be possible to amend the delivery details.
Where the tracking information confirms that the parcel has been successfully delivered to the address provided, delivery will be considered complete.
10. Contact
Rosalind London
Email: contact@rosalindlondon.com
Customer Service Hours
Monday to Friday: 09:00 to 18:00
Saturday and Sunday: 09:00 to 17:00
Our team will be happy to assist you with any questions regarding returns, exchanges, or issues with your order.