Privacy Policy

Last updated: 3 June 2026

At Rosalind London, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website and services.

By placing an order or using our website, you agree to the practices described in this policy.

1. Personal data we collect

We may collect the following personal data when you place an order, contact us, or use our website:

  • Full name
  • Shipping and billing address
  • Email address
  • Telephone number
  • Information relating to your orders and purchases
  • Transaction history
  • IP address
  • Information about the device and browser used
  • Browsing data and behaviour on our website through cookies and similar technologies

Important: Payment details are processed securely by our authorised payment providers. Rosalind London does not store complete bank card information or sensitive financial data on its servers.

2. Purpose of data processing

We use your personal data to:

  • Process, manage, and deliver your orders.
  • Provide customer service and support.
  • Send order confirmations, tracking information, and communications relating to your purchase.
  • Improve our products, services, and user experience.
  • Detect and prevent fraudulent activities or misuse.
  • Comply with legal and tax obligations.
  • Send marketing communications and promotions where you have given your consent.

3. Legal basis for processing

We process your personal data on the basis of:

  • The performance of a sales contract.
  • Your explicit consent where required.
  • Compliance with legal obligations.
  • Our legitimate interest in improving our services, preventing fraud, and ensuring the security of our platform.

4. Sharing data with third parties

In order to provide our services, we may share certain information with trusted third parties, including:

  • Payment providers.
  • Shipping and courier companies.
  • Technology and web hosting providers.
  • Analytics and marketing providers, always respecting your privacy preferences.
  • Suppliers and logistics partners responsible for preparing and dispatching purchased products.

We do not sell, rent, or transfer your personal data to third parties for commercial purposes.

Due to our international logistics model, some orders may be processed and dispatched directly by suppliers located outside the European Economic Area (EEA), including China. In such cases, we take appropriate measures to ensure a level of data protection in accordance with applicable legislation.

5. Data retention

We will retain your personal data only for as long as necessary to fulfil the purposes described in this policy and to comply with applicable legal obligations.

Data relating to invoicing and tax obligations may be retained for the period required under applicable law.

6. Cookies

Our website uses cookies and similar technologies to:

  • Ensure the proper functioning of the website.
  • Analyse browsing behaviour.
  • Improve the user experience.
  • Personalise content and advertising campaigns.

You can manage your cookie preferences at any time through the cookie banner or via your browser settings.

For more information, please see our Cookie Policy.

7. Information security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or improper disclosure.

All transactions carried out through our website are processed via secure connections protected by SSL (Secure Socket Layer) technology.

8. Your rights

You have the right to:

  • Access your personal data.
  • Request the correction of inaccurate data.
  • Request the deletion of your data where applicable.
  • Request the restriction of processing.
  • Object to the processing of your data.
  • Withdraw your consent at any time.
  • Request the portability of your data.

To exercise any of these rights, you may contact us at:

Email: contact@rosalindlondon.com

You also have the right to lodge a complaint with the competent data protection authority in your country of residence.

9. Contact information

Rosalind London

Email: contact@rosalindlondon.com

Customer Service Hours:

Monday to Friday: 09:00 to 18:00
Saturday and Sunday: 09:00 to 17:00

If you have any questions regarding this Privacy Policy or the processing of your personal data, we will be happy to assist you.